Salta al contenuto principale
Aiuto

Versione corrente di: jayeff ,

Testo:

Hi @roroeow7 ,
Try starting the phone in [https://motorola-global-en-roe.custhelp.com/app/answers/prod_answer_detail/a_id/105621/p/30,6720,9390|safe mode] and listen to the audio to see if it is better etc.
This is to determine the possibility that a downloaded app is the cause of the problem.
''If the audio is now OK'' then the trick is to find the downloaded app that is the cause. You need to uninstall each downloaded app, one by one, and test the audio, using the phone in the normal mode, between each uninstall. When it is OK then the last downloaded app that was uninstalled is the culprit.
''If the audio is still faulty,'' backup the phone using the phone's ''backup feature'' and then factory restore the phone to its' default factory condition using the phone's ''factory restore'' feature.
''Be aware that a factory restore will erase all you data and downloaded apps. it will restore the phone to its’ factory default condition. That is why it is '''important''' to perform a '''backup first'''.''
When the factory reset has been completed, test the audio from the speakers.
''If it is still faulty you have a hardware problem.''
-As it is a new phone, consult the manufacturer’s warranty statement that came with the phone as to what to do to make a claim for a manufacturer’s warranty repair or replacement. If possible it may be advisable to test another Moto G 3rd gen phone to check if the audio is OK or if it is an inherent problem with the design or components in the phone.
+As it is a new phone, consult the manufacturer’s warranty statement that came with the phone as to what to do to make a claim for a manufacturer’s warranty repair or replacement. If possible it may be advisable to test another Moto G 3rd gen phone to check if the audio is OK or if it is an inherent problem with the design or components in the phone before accepting a replacement.
''If the audio is OK when in the default condition,'' with the backup you made earlier, restore the phone using the phone’s ''restore feature'' to restore the phone back to what is was.
When it has been restored, check the audio.
If it is still OK then the reset has resolved the problem

Stato:

open

Modifica di: jayeff ,

Testo:

Hi @roroeow7 ,
Try starting the phone in [https://motorola-global-en-roe.custhelp.com/app/answers/prod_answer_detail/a_id/105621/p/30,6720,9390|safe mode] and listen to the audio to see if it is better etc.
-This is to eliminate the possibility that a downloaded app is the cause of the problem.
+This is to determine the possibility that a downloaded app is the cause of the problem.
''If the audio is now OK'' then the trick is to find the downloaded app that is the cause. You need to uninstall each downloaded app, one by one, and test the audio, using the phone in the normal mode, between each uninstall. When it is OK then the last downloaded app that was uninstalled is the culprit.
''If the audio is still faulty,'' backup the phone using the phone's ''backup feature'' and then factory restore the phone to its' default factory condition using the phone's ''factory restore'' feature.
''Be aware that a factory restore will erase all you data and downloaded apps. it will restore the phone to its’ factory default condition. That is why it is '''important''' to perform a '''backup first'''.''
When the factory reset has been completed, test the audio from the speakers.
''If it is still faulty you have a hardware problem.''
As it is a new phone, consult the manufacturer’s warranty statement that came with the phone as to what to do to make a claim for a manufacturer’s warranty repair or replacement. If possible it may be advisable to test another Moto G 3rd gen phone to check if the audio is OK or if it is an inherent problem with the design or components in the phone.
''If the audio is OK when in the default condition,'' with the backup you made earlier, restore the phone using the phone’s ''restore feature'' to restore the phone back to what is was.
When it has been restored, check the audio.
If it is still OK then the reset has resolved the problem

Stato:

open

Post originale di: jayeff ,

Testo:

Hi @roroeow7 ,

Try starting the phone in [https://motorola-global-en-roe.custhelp.com/app/answers/prod_answer_detail/a_id/105621/p/30,6720,9390|safe mode] and listen to the audio to see if it is better etc.

This is to eliminate the possibility that a downloaded app is the cause of the problem.

''If the audio is now OK'' then the trick is to find the downloaded app that is the cause. You need to uninstall each downloaded app, one by one, and test the audio, using the phone in the normal mode, between each uninstall. When it is OK then the last downloaded app that was uninstalled is the culprit.

''If the audio is still faulty,'' backup the phone using the phone's ''backup feature'' and then factory restore the phone to its' default factory condition using the phone's ''factory restore'' feature.

''Be aware that a factory restore will erase all you data and downloaded apps. it will restore the phone to its’ factory default condition. That is why it is '''important''' to perform a '''backup first'''.''

When the factory reset has been completed, test the audio from the speakers.

''If it is still faulty you have a hardware problem.''

As it is a new phone, consult the manufacturer’s warranty statement that came with the phone as to what to do to make a claim for a manufacturer’s warranty repair or replacement. If possible it may be advisable to test another Moto G 3rd gen phone to check if the audio is OK or if it is an inherent problem with the design or components in the phone.

''If the audio is OK when in the default condition,'' with the backup you made earlier, restore the phone using the phone’s ''restore feature'' to restore the phone back to what is was.

When it has been restored, check the audio.

If it is still OK then the reset has resolved the problem

Stato:

open