Salta al contenuto principale
Aiuto

Versione corrente di: o'brien Echols ,

Titolo:

iMac shutdowns when running software

Testo:

My iMac shuts down whenever I run Adobe Premiere, Elements, or any video editing software, or web streaming software such as WireCast.

While under warranty I got support by Apple. The Tier 3 support acknowledged there was a hardware problem and had me take it to Apple Store to replace the logic board. In Apple Store the techs couldn’t reproduce problem. I told them they had to run the softwares mentioned above. They said they don’t run third party software and refused.

It passed all their test while not under a load. Now it is out of warranty. The Tier 3 who helped me said he told them to replace the logic board or maybe even the power supply.  They refused.

Now I have an iMac I can’t use for anything other than to watch TV.

Help! Rufus Echols

Dispositivo:

iMac Intel 21.5" EMC 3068

Stato:

open

Risposta Accettata:

+525817

Modifica di: Dan ,

Titolo:

iMac shutdowns when running software

Testo:

-My iMac shutsdown whenever I run Adobe Premiere, Elements, or any video editing software, or webstreaming software such as Wirecast. While under warranty i got support by Apple. The Tier 3 support acknowledged there was a hardware problem and had me take it to Apple to replace the logic board. In store apple techs couldn’t reproduce problem. I told them they had to run the softwares mentioned above. They said they don’t run third party software and refused. It passed all their test while not under a load. Now it is out of warranty. The Tier 3 who helpled me said he told them to replace the logic board or maybe even the power supply. They refused. Now I have an iMac I can’t use for anything other than to watch tv. Help!
+My iMac shuts down whenever I run Adobe Premiere, Elements, or any video editing software, or web streaming software such as WireCast.
-Rufus Echols
+While under warranty I got support by Apple. The Tier 3 support acknowledged there was a hardware problem and had me take it to Apple Store to replace the logic board. In Apple Store the techs couldn’t reproduce problem. I told them they had to run the softwares mentioned above. They said they don’t run third party software and refused.
-rufusech@gmail.com
+It passed all their test while not under a load. Now it is out of warranty. The Tier 3 who helped me said he told them to replace the logic board or maybe even the power supply. They refused.
+
+Now I have an iMac I can’t use for anything other than to watch TV.
+
+Help! Rufus Echols

Dispositivo:

iMac Intel 21.5" EMC 3068

Stato:

open

Post originale di: o'brien Echols ,

Titolo:

iMac shutdowns when running software

Testo:

My iMac shutsdown whenever I run Adobe Premiere, Elements, or any video editing software, or webstreaming software such as Wirecast.  While under warranty i got support by Apple.  The Tier 3 support acknowledged there was a hardware problem and had me take it to Apple to replace the logic board.   In store apple techs couldn’t reproduce problem.  I told them they had to run the softwares mentioned above.  They said they don’t run third party software and refused.  It passed all their test while not under a load.  Now it is out of warranty.  The Tier 3 who helpled me said he told them to replace the logic board or maybe even the power supply.  They refused.  Now I have an iMac I can’t use for anything other than to watch tv.  Help!

Rufus Echols

rufusech@gmail.com

Dispositivo:

iMac Intel 21.5" EMC 3068

Stato:

open