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Current version by: oldturkey03 (vote details) ,

Title:

Won't boot after Microsoft 1803 update

Text:

Hi, This is actually for Zenbook UX303UA (not an option when choosing device). Anyway, I have multiple Asus laptops at work that won't boot up soon after installing the Spring 2018 Microsoft Windows 10 update - 1803. It just boots to a black screen and when you move the touchpad, the mouse pointer is just a spinning blue wheel. Microsoft says it must be an issue with drivers/bios, and Asus says it must be an issue with the Microsoft update. I'm wondering if anybody else has had this problem and if they were able to fix it.

Also, when pressing F9 during boot doesn't work on these laptops. Its supposed to display the hidden partition that will allow me to reset to factory defaults. Only option I can do is eventually get into Microsoft Advanced Options and reset the PC. However, it will only reset to 1803 update. So after a few reboots after resetting it, the same problem comes back. Someone please help!!

Thanks

Dispositivo:

Asus Zenbook UX303L

Stato:

open

Accepted Answer:

485954

Original post by: Bruce Riley ,

Title:

Won't boot after Microsoft 1803 update

Text:

Hi, This is actually for Zenbook UX303UA (not an option when choosing device). Anyway, I have multiple Asus laptops at work that won't boot up soon after installing the Spring 2018 Microsoft Windows 10 update - 1803. It just boots to a black screen and when you move the touchpad, the mouse pointer is just a spinning blue wheel. Microsoft says it must be an issue with drivers/bios, and Asus says it must be an issue with the Microsoft update. I'm wondering if anybody else has had this problem and if they were able to fix it.

Also, when pressing F9 during boot doesn't work on these laptops. Its supposed to display the hidden partition that will allow me to reset to factory defaults. Only option I can do is eventually get into Microsoft Advanced Options and reset the PC. However, it will only reset to 1803 update. So after a few reboots after resetting it, the same problem comes back. Someone please help!!

Thanks

Dispositivo:

Asus Zenbook UX303L

Stato:

open