Go to apps, then choose Stock Android, when you click on it choose "clear data". You will not lose anything however your shortcuts on home page are gone. You have Not lost anything, only the shortcuts. You can go click your menu button and restore if you want. To elaborate if you are like me you have opened up unknown sources and downloaded Kodi or something and it has bypassed your system security and infected. I had the same prob for months and it drove me up the wall. I had searched everywhere and could find nothing. I went to my carrier and all they did was search something on their computer and clear cache only and put settings to no peeking. I was ready to use mine for a doorstop but it was too thin. I loved it but it was making me crazy. If this helps 1 person I will be happy.
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Go to apps, then choose Stock Android, when you click on it choose "clear data". You will not lose anything however your shortcuts on home page are gone. You have Not lost anything, only the shortcuts. You can go click your menu button and restore if you want. To elaborate if you are like me you have opened up unknown sources and downloaded kkodi or something and it has bypassed your system security and infected. I had the same prob for months and it drove me up the wall. I had searched everywhere and could find nothing. I went to my carrier and all they did was search something on their computer and clear cache only and put settings to no peeking. I was ready to use mine for a doorstop but it was too thin. I loved it but it was making me crazy. If this helps 1 person I will be happy.
Go to apps, then choose Stock Android, when you click on it choose "clear data". You will not lose anything however your shortcuts on home page are gone. You have Not lost anything, only the shortcuts. You can go click your menu button and restore if you want. To elaborate if you are like me you have opened up unknown sources and downloaded Kodi or something and it has bypassed your system security and infected. I had the same prob for months and it drove me up the wall. I had searched everywhere and could find nothing. I went to my carrier and all they did was search something on their computer and clear cache only and put settings to no peeking. I was ready to use mine for a doorstop but it was too thin. I loved it but it was making me crazy. If this helps 1 person I will be happy.