Character keys on the right side of the keyboard do not work. For instance;
On the number row keys 9, 0, -, = do not work.
On the QWERTY row keys o, p, [ do not work.
On the ASDF row keys l, ;, ' do not work
On the ZXCV row keys the period key, and backslash key do not work
Character keys on the left side of the keyboard work OK
Modifier keys like esc, enter, shift, ctrl, alt work fine. Same for page left, right, up, down keys.
Top row function keys are all OK
This Chromebook has been Powerwashed as per Google support. Keys noted above are still dead.
Next step will be to open the case and look inside.