Sarah, just thought of something. Is it possible that this Ipod was attempted to be restored but that did not get finished. The iPod four requires you to be plugged into a different wall outlet. Basically you restore under iTunes and at the end you get a window that says that the iPod must be plugged in to a different power source. Try to plug it into a wall charger if you have not already done so and see what happens. You can not use it on your computer since it is not updated so ur computer as well as itunes will not "see" your iPod. Oh, and no. it is not as difficult as the 3rd gen Ipod but just about. The iPod tools will work just take your time, and don't brake the tools like I do when I work on mine:) good luck and let us know.
Sarah, just thought of something. Is it possible that this Ipod was attempted to be restored but that did not get finished. The iPod four requires you to be plugged into a different wall outlet. Basically you restore under iTunes and at the end you get a window that says that the iPod must be plugged in to a different power source. Try to plug it into a wall charger if you have not already done so and see what happens. You can not use it on your computer since it is not updated so ur computer as well as itunes will not "see" your iPod. Oh, and no. it is not as difficult as the 3rd gen Ipod but just about. The iPod tools will work just take your time, and don't brake the tools like I do when I work on mine:) good luck and let us know.