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Versione corrente di: Donald Morgan ,

Titolo:

BT Mouse, touchpad n system. They'll move and freeze, move and freeze.

Testo:

Product number E0W59UA#ABA.  BT Mouse and touchpad. Both will move and freeze, move and freeze for 5-10 min upon start-up.   The system itself will load a program, stutter/hang a bit too now that I think about it.  I have tried going into the device manager and removing the check box for Generic USB Hub under "Allow the computer to turn off this device to save power" (I have two).  Less than 24hrs ago I did a complete fresh install, updated all drivers/Windows 10, and the latest BIO for my system.  I Used HP Support Assistant for all drivers, but I had to go to HP for drivers because the Assistant said all was up to date.  Device Manager shows no issues or conflicts.  I have been building and repairing computers for 25 years, but I am kinda rusty for the last 5 years.  I have tried to have my Bluetooth items (Mouse and speaker) off until the system fully boots, nothing different.  When I turn the system on, it seems to start just before the lock screen.  Occasionally, I lock the system and when I go to unlock it, same thing.  Whatever I type and or move the mouse during these "Hiccups", the system remembers the characters and puts them in, or the mouse where I expect it to go.  I Have tried using a wired USB mouse, no help.  After the system catches up, I will have no issues and it runs fine.  I will take any feedback I can get.

Dispositivo:

HP Split 13 x2 PC

Stato:

open

Risposta Accettata:

+368489

Post originale di: Donald Morgan ,

Titolo:

BT Mouse, touchpad n system. They'll move and freeze, move and freeze.

Testo:

Product number E0W59UA#ABA.  BT Mouse and touchpad. Both will move and freeze, move and freeze for 5-10 min upon start-up.   The system itself will load a program, stutter/hang a bit too now that I think about it.  I have tried going into the device manager and removing the check box for Generic USB Hub under "Allow the computer to turn off this device to save power" (I have two).  Less than 24hrs ago I did a complete fresh install, updated all drivers/Windows 10, and the latest BIO for my system.  I Used HP Support Assistant for all drivers, but I had to go to HP for drivers because the Assistant said all was up to date.  Device Manager shows no issues or conflicts.  I have been building and repairing computers for 25 years, but I am kinda rusty for the last 5 years.  I have tried to have my Bluetooth items (Mouse and speaker) off until the system fully boots, nothing different.  When I turn the system on, it seems to start just before the lock screen.  Occasionally, I lock the system and when I go to unlock it, same thing.  Whatever I type and or move the mouse during these "Hiccups", the system remembers the characters and puts them in, or the mouse where I expect it to go.  I Have tried using a wired USB mouse, no help.  After the system catches up, I will have no issues and it runs fine.  I will take any feedback I can get.

Dispositivo:

HP Split 13 x2 PC

Stato:

open