you don't have to send it off to get fixed. heres how to do it. you unscrew all 4 screws two near the volume whell and two in the battery compartment. pry off the back with a flathead screwdriver. it will reveal the insides. then, use a knife to cut open the head until it gets to three to four inches up the head. carfully pull back the fur. that will reveal the foam head. then, carefully peel off the foam head. then, use your thumb to pop out the servos after you take off the springs. then put the plastic back on and get ready to turn him on and slightly move back and forth the servo motors that do not move. if you got them moving. pop them back in place. put the springs on. glue the foam head on. sew him back up. and tuck the red suit in his body and squese the plastic back on and screw the 4 screws back in and he is ready to go! I hope this helps with you! it always works with my servo motors.