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Post originale di: kristina gomez ,

Titolo:

Why is my phone freezing, crashing,and refusing to turn on?

Testo:

I noticed about a week ago I was using my phone and all of the sudden it froze and then it just turned black and turned off and then when I try to turn it back on it's doesn't turn on and I will hold the power button down for a very long time and then I'll leave it alone for a couple hours and then I'll come back and all the sudden it turns on. I know this can't be caused by it not being charged because it was completely charged when this started happening and I've been keeping it nicely charged and I know it can't be caused by an app I have because I did a system recovery on it. I would just like to figure out how to get my phone to stop freezing and crashing and refusing to turn on. Please help me if you can. I took it into the store and asked them about it and they said that they couldn't do anything to help me. They said that they recommend me getting a replacement but they said that I probably wouldn't get a replacement given to me because the sides of my phone are a bit scuffed up and that I would probably get blamed for breaking it myself by dropping it but between the time that I had lost use my phone and the time that it started acting up I did not drop it at all or get it wet. the people in the story basically said that there was nothing they could do and that I would have to buy a new phone but my phone is not completely broken its just freezing and crashing and I feel that someone should help me fix it instead of me spending money to buy a new phone because I can't afford a new one.

Dispositivo:

Alcatel One Touch Fierce

Stato:

open