Introduzione

Your device must be switched-on, connected to the internet and it must have installed Google account.

From Android Device manager you can:

- Find the device on the map

- Change the Lock Screen (pass the Password, PIN, Pattern Lock)

- Factory / Hard reset (!!! THIS WILL ERASE YOUR DATA!!!)

If your device is connected to the internet and you have an installed Google account on it, look at this manual.

Panoramica Video

Your device must be switched-on, connected to the internet and it must have installed Google account. Your device must be switched-on, connected to the internet and it must have installed Google account.
  • Your device must be switched-on, connected to the internet and it must have installed Google account.

Is there a way to do this if your phone already has a NUMBER pin code on it? What if you left your phone somewhere that someone is that already knows your current password, so you want to change it? Because I just tried this but got a msg stating that a pin was already set on the phone so no need to use NEW pin I was trying to apply. Any help other than reset please? Thnx

MAJ - Replica

What if it's not connected to the Internet

Negra - Replica

Open: www.google.com/android/devicemanager Enter in your account and Google will start searching your device.

Please help unlock my phone

maggiemayleenok - Replica

Here you have three options. The first one is "Ring device".
  • Here you have three options.

  • The first one is "Ring device".

Aggiungi Commento

The next option is "Lock". Your current lock screen will be replaced with a password lock. Don't use your Google account password Every time I'm using - 1234      :)
  • The next option is "Lock".

  • Your current lock screen will be replaced with a password lock. Don't use your Google account password

  • Every time I'm using - 1234 :)

it locks but then doesnt allow me to unlock, so i cant access my settings and security etc etc..help!!!!!!!!!!!!!!!!!!!!!!!!!!!

tracy - Replica

Since Google has verified that a screen lock is already set , the password you entered won't be needed. WTH this is so frustrating !!!

otreborcia22 - Replica

Same here! Have you found out the resolution??? Help!!! :(

Roxanne Janelle Amulong -

did you guys find a solution about the password?

Grace - Replica

Would love to know too -- 'cause I am locked out of my own phone. won't accept the temp password I just created

Fran Horvath - Replica

I am in the same boot will not accept temp password

Anthony Hammond - Replica

Hi someone know how to change the password even if the phon is locked?

nivniv850 - Replica

Plz Help, i am in the same situation

Mohamed Yehia - Replica

even we are stuck ....keep trying the temp password ...just doesnt work :((((((....if anyone can help

Sandeep Dabas - Replica

its not working plzzz help .........

nK - Replica

Not working here. Thanks Verizon for removing Find My Mobile and leaving us with a junk recovery system that wont work.

DeAnna Cardona - Replica

I was able to create a new password and lock my screen, but it doesn't replace my previous password so I'm still locked out. What am I doing wrong?

Lorilyn Smith - Replica

What did you do? I am also getting Since Google has verified that a screen lock is already set , the password you entered won't be needed. !!! :(

Roxanne Janelle Amulong -

Since Google has verified that a screen lock is already set , the password you entered won't be needed. HELP!

Roxanne Janelle Amulong - Replica

If I use google android device manager to lock the phone but the phone is shut off, is it will lock the phone when the phone is open?

Ivy Ong - Replica

Hey has anyone figured out what happens after you are able to do the "locked by android device manager"? I followed all the steps, changed my password , but my new password doesn't work. So, now I cant do anything for another 60 minutes.

gracefullysolutions - Replica

did u sort out the problem?

Chris Gardiner -

Tried ..not working as easy as it said..new password doesn't work at all..still stuck waiting 60mins

ida suhani - Replica

I am having the same problem!!!! I used Google Find My Device. Locked it. Found the phone now can't unlock it!! Any ideas people? Has any one had any success?

Samantha Paterson - Replica

In the latest version of the Find My Device page, it is not possible to define a new lock or password if one is already defined.

Mario Miniaci - Replica

Now, form Settings > Security you can change your Screen Lock. Now, form Settings > Security you can change your Screen Lock. Now, form Settings > Security you can change your Screen Lock.
  • Now, form Settings > Security you can change your Screen Lock.

It did not work

Yash Singhal - Replica

i have changed the lock screen but it did'nt unlock

syeda fariya - Replica

It does not come up with enter a new pass word!!!!!

Drayko Pen-dragon - Replica

You have to enter the original passcode first! I haven't forgotten mine, my phone just won't accept it. You can bypass the lock screen with a Bixby voice activated password on the note 8, but still not a permanent solution. Open Bixby using the button on the left and set ‘Open screen. If it says you have to unlock it first, keep doing it and it'll then ask you to set up a verbal password.

JackieWinn - Replica

Also you can Factory Reset your device. "This performs a factory reset on your device. Your apps, photos, music and settings will be deleted. After you erase the device, Android Device Manager will not longer work. This reset is permanent. We may not be able to wipe the content of the SD card in your device." "If your device is offline, we will perform the factory reset as soon as it goes online."
  • Also you can Factory Reset your device.

  • "This performs a factory reset on your device. Your apps, photos, music and settings will be deleted. After you erase the device, Android Device Manager will not longer work. This reset is permanent. We may not be able to wipe the content of the SD card in your device."

  • "If your device is offline, we will perform the factory reset as soon as it goes online."

Google has completely disappointed me with this bug, when hundreds of people get locked out of their own phone because the unlock with the password feature isn't working, an entity of this size in our world needs to take responsibility and discontinue the app or get it fixed. In one of the blogs that I saw there were literally hundreds of people locked out of their phone and I didn't see a single contribution from Google on that location. It took me more than an hour to even find a phone number for Google and then in the end the only solution was to wipe my phone and start over. This is just not right for Google to ignore!

Jolinda Marshall - Replica

I agree! I've just moved over to Samsung/android after having iPhones for years. It's a great phone but not much use if you can't get into the thing. Maybe it's overly complicated, luckily I still have my iphone 6s. Anything above that spec is a waste of time. Sometimes I miss my old Nokia brick

JackieWinn -

That's all. Did you do it successfully? Did you do it successfully?
  • That's all.

  • Did you do it successfully?

Galaxy s6 edge+ . did it forward ,in reverse side2side and it still didn't work

Desare sancha - Replica

doesn't work on my samsung S4 mini.

Message 'lock screen password already defined .....' :( yes i know there is already a lockscreen password and I want to recover with Android Device Manager from my Google Account ! Help me!!!!!

Pascal LANDEAU - Replica

Someone else locked me out of my own device using this..

ashleighhutchinson1118 - Replica

this didnt work...now im locked out with the password i put in which was supposed to get me in

Alyssa Gaukel - Replica

hi Alyssa, does youre mobile is ok now?

Nitzan Hatan -

Step 4 does not replace the password previously set on my S7, thus i am still locked out of my own phone. Any suggestions?

Michelle Doc - Replica

My device can't show the option lock or erase it only shows ring and location for the other thing what should i do??

sourabh junwal - Replica

Hi - so I forgot my lock pattern and my device says "my device is locked for 120 minutes" After 120 mins it still shows the "pattern" and not the "new password" (Combination of word and number) that I set on adroid device manager. Any suggestions. Been 2 days :(

SaiSudha Chandrasekaran - Replica

thanx alot dear it was %#*@ helpful omg i was so upset but this help l of urs was like blessing thanxx babe

srishti bieber - Replica

So, I added a message for the reset lock and on my phone I see a black screen with white lettering stating my message to my phone and then it shows a lock where underneath it says, "Locked by Android Device Manager", but it doesn't show anyplace to put in the password... I have put the new password in and it still is not working. I am now locked out of my phone for 200 sum seconds at a time. Please help.

Pasta Pro - Replica

Babi me ne apna j7 prime erase kr diya tha ab mil gya he lakin account sin in nahi ho rha

RANA AHTISHAM - Replica

Outdated info. Tried numerous times..setting password and unlocking on device. Now have to wait 200++ min b4 can retry.

Cikgu Edy - Replica

Did not worked I am not getting password chance on device manager or mobile

uo kh - Replica

Conclusione

To reassemble your device, follow these instructions in reverse order.

Altre 158 persone hanno completato questa guida.

ZFix

Membro da: 09/12/2013

153.402 Reputazione

430 Guide realizzate

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Complain loudly to Google about the following message from ADM after trying to over-ride the screen lock with a password: "Since Google has verified that a screen lock is already set, the password you entered won't be needed." THAT'S THE WHOLE F@)_#$) POINT -- You don't know the password and ADM won't let you enter another one to unlock the screen.

Trent Lucas - Replica

If you forgot your pattern lock or screen password, ADM will replace it with a new, entered from the customer. You don't need to know the password.

ZFix -

TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TOO MANY BUGS, PASSWORDS DON'T WORK, BE PREPARED TO LOSE YOUR PHONE. I FILED SUIT AGAINST G FOR INCONVENIENCE AND DAMAGES FOR $600K. JOIN ME: A1@intlcos.com.

Al Adams -

@zFix im trying this method and it says your phone, “your phone is already locked, you cannot put a new password”

can you help in any other method

regards

Haroon Gulzar -

ADM is not replacing the password. It keeps saying "Since Google has verified that a screen lock is already set, the password you entered won't be needed.".

My nephew forgot his password and we couldn't use ADM to reset it. In fact, I set a password on my Moto X to try and reset it from ADM, it says the same thing and won't reset it.

sodapop jam - Replica

ADM won't remove the password. Instead, it will generate a tmp password and you can use it to unlock the phone. Then you need to set a few passcode for the phone. The tutorial has detailed explanation on this issue: http://bit.ly/28SHO3G

kersonzine -

Had this same issue, it seems Google have changed the way ADM works, which sucks. If it's a Samsung and you registered it with their findmymobile.samsung.com service you can unlock the phone remotely a lot easier than ADM.

Peter Ayre - Replica

Ok it sais I already have a password so there is no need for one, how do I fix that and have it changed anyway? Please let me know on fb- Josh Von Kruckow

joshkruckow - Replica

Please let me know how to fix because when I do the lock password it sais its not needed because there already is one, please message me on fb - Josh Von Kruckow

joshkruckow - Replica

Except it does not work any more. One would get

"Since Google has verified that a screen lock is already set, the password you entered won't be needed."

Worse, the alternative code insisted that I enter a alphabet character, but the logic screen only allow me to enter numbers. I am stuck now with the screen telling me I have to wait for an hour before I can retry.

bushiname - Replica

Except it does not work anymore. Now it shows me

"Since Google has verified that a screen lock is already set, the password you entered won't be needed."

Worse, when I set up my alternative password to my fingerprint, I was asked to include a letter in it. Only to find, after reboot, the device will only allow me to enter numbers. Also, it will start to ask me to wait half a minute, then a minute, 5 minute, half an hour, now I am waiting for an hour.

All this is in the latest version I stupidly upgraded yesterday!

bushiname - Replica

I can't reset my lock password either. This app seems pretty useless.

kellyanne67 -

Since Google has verified that a screen lock is already set, the password you entered won't be needed.

I also had this problem, and yes it required an Alpha-Numeric password when set up initially, and now only accepts a Numeric one once rebooted. Google and Samsung device managers will not work since I must not have enabled "Remote Control". I've been spending 24 hours on this problem with no solution in site other than losing everything. Now I'll try Verizon's trouble shooting.

Samsung Hater - Replica

Same as above: I never put a password in place but all of a sudden my phone is asking for one to get in. All the instructions are not working, except for the phone call. I'm not able to use my phone.....

Heidi Walker - Replica

Same issue here on my Oneplus One.....have no clue what to do....extremely frustrating indeed....

Bharat Patel - Replica

It's say that "couldn't lock Device" Plzzzzz Help me

Pulkit Sharma - Replica

It says couldn't lock device. I have an htc one m7. Please help

Ekra Ekraa - Replica

hi a have a question, my phone is sony z1.

my phone screen touch is broken , how can i transport my information form phone to computer?

feri - Replica

My phone Android D-105 was locked and requests for Google Account to unlock my phone. I have entered my google account and password, however, couldn't unlock it. Please help me unlock it

ila

ILA KURENA - Replica

any one got this resolved ? ADM is not working yet ?

"Since Google has verified that a screen lock is already set, the password you entered won't be needed."

Is there any other option to unlock ?

flyersca - Replica

LARGE GOOGLE \ ANDROID FAILURE!!!!!!! AND INCREASING BY THE DAY. . .

1. What happened? YouTube app says you have to go to the PlayStore to update the application to use.

2. Updated the application which launches you into the Android Application Manager. All is fine.

3. Next day...turning on the phone yields a request for a password never put in place....see previous posts.

4. We use the App Manager and follow the directions.

5. Temporary passwords don't work...up to 14 times!!!!

6. Now each time you try....you must wait....ONE HOUR....before you can try again. OF COURSE you've been writing the passwords down to insure your not the 1 screwing up. Visited all the lovely websites 4 help...no luck.

7. The AAM may work for some, but not all....

8. KICKER...I'm a parent with 2 under age kids. 6 hours later, NO ACCESS. I WORK. NEED? Emergencies, Immediate Access, etc.

THIS IS BAD FOR GOOGLE....HOPE SOMEONE REVIEWS....NOTICED 5000+ HITS ON THIS TOPIC.. just this page... IN THE LAST 30 DAYS!

bob williams - Replica

JUST TRIED AGAIN to use the Android Application Manager to unlock my phone......1 hour later again.....wrote the temporary password done on a big white board behind me.....still didn't work.

MY GUESS.....Google knows about the problem but may be stuck in corporate politics trying to figure how to "un stick" so many users who've fallen prey to the application manager. OUR BAD...of course.......GOOGLE...finally! Welcome to corporate politics and inertia....

One other thing......and one other NAFARIOUS consideration.....NOW WE KNOW THAT GOOGLE'S ANDROID OPERATING SYSTEM HAS THE ABILITY TO SHUT DOWN YOUR PHONE! Our inconvenience....of course...hours, days.....PERHAPS WHEN IT LIKES....OR....WHEN "THEY" LIKE....AND NOTHING YOU OR I CAN DO ABOUT IT....KINDA SOUNDS LIKE THE OVER REACH EVERYONE WAS CONCERNED ABOUT WITH......you know......MICROSOFT!!!! WHAT DO YOU THINK???

bob williams - Replica

if you have a sim card place it in another phone it will work then master reset your phone

Angel Hartman - Replica

when i tried to use ADM to unlock my phone because I forgot my lock screen pattern it said "Since Google has verified that a screen lock is already set, the password you entered won't be needed." and that sucks because my friend changed my password to prank me and we wwnt to church and we both forgot she'd changed it and she went home and was asleep by then which sucks. I really need my Instagram though.

Hope Henderson - Replica

Same problems everyone else is having. Stupid, STUPID ADM. STUPID GOOGLE.

Kat S - Replica

droid turbo same problem. lost phone, locked it with device manager from a different phone to protect my data. found phone now cant unlock it wth?????

jeremy pitcher - Replica

Hi friends, I have tried this on my new Lenova A60 with latest android version. I can give ring and change the password on the google account. My mobile is connected in internet. When i given ring my mobile rings and set password the hint display on the mobile screen. But not displaying the input fields to get the new passwords from me. I can lock from the device manager. But how can i unlock using the device manager. But mobile not having device manager app. Pls give some suggestion ASAP. Thanks in advance .

Sathish Kumar C - Replica

So I really wish I could have read some of the comments before I did what they told me to do which is try it before something actually happens and I'm ending up with the same problem everybody else is it won't unlock I put in every password I can possibly think of and it's not working I think I'm going to make a comment to Google about this this is just outrageous it's irritating been working on this since 4 o'clock today I can't believe I will never do no stupid stuff like that again obviously if you lose your phone what are the chances that you're going to get it back probably not . I don't like the fact that I have to pay $ for something that I can't even use that ridiculous I have the Samsung tablet 8 inch that I have to pay for this really really sucks we need to go viral

honestlysweet1971 - Replica

I locked my phone through Android Device Manager and found it the next day. I can't unlock it with the password or I remember it wrong. The kicker is I can't reset it through Android Device Manager either. So, is my only option to rest the device? All the data would be lost!

byounessian - Replica

The same %#*@ event happened to me. Found my phone, went to unlock and the password that I wrote down when locking it through Find My Device won’t work. Got message saying that the password won’t work because password has already been set. I never set a password on the phone itself!! Can’t unlock though Device Mgr. Goggle should be sued by all of us on this forum. What the !&&* is the answer vs. having to do a hard reset!!!

Alicia -

Thanks for the video. Was able to reset my new phone when I couldn't recover the PIN.

Olemakpadu Mbee - Replica

akeelahamad027@gmail

AQEEL AHMAD - Replica

Google Tax dodging shisters whose system sucks, & they have the best brain.pparently

Robert Lambert - Replica

I was able to locate my device. I also attempted to change the lock screen password remotely using my google account. It told me that since my phone was already locked I wasn't able to change it? Every site that says it can be changed must be wrong.

kellyanne67 - Replica

so there is no other way than to erase your phone?

MANISHA MISHRA - Replica

I factory reset my phone, all the data is gone and I STILL get the prompt "Please enter the Privacy Protection password to unlock". I can't -- the phone reset its password and forgot my password AND my fingerprint when I changed SIM cards -- which is the problem I've been trying to solve. :-(

Norm Rubin - Replica

I have the same problem as listed above. Please send help!!!!!!!!!?¿

lsstubler - Replica

Um hellooo I need help to unlock my phone!! ... I did the android device manager (ADM) and like everyone else, it says since I have a password on it I won't need to use the new password I created ... &&^&^$^ LAME! So has anyone come up with a plan on how to bypass this bullshit. Factory reset does not work either!!

James Malta - Replica

I'm am in the same boat my tablet got stolen so I locked it but I used letters and number as my password I was lucky to get my tablet back but now I can't get into the %#*@ tablet becausr theres only numbers there why would google allow me to add letters to the password if they can't be used I'm so bloody annoyed

Gemma Mckenna - Replica

i didnt even lolse my phone, accidentally opened app in pocket i think, cant reset password, worst app ive ever seen. horrible horrible &&^&@@ up life ruining crap app

Stephen Baxter - Replica

I HAVE THE SOLUTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

++http://findmymobile.samsung.com++

Your Samsung ID is your email!

Your welcome! ;)

AlexMalik - Replica

So Alex, if I have a Moto 4GLT that I never set a password or pin on but still can’t unlock it with the Goggle password I inputted on Find My Device when I locked it through Goggle, what email do I use? I did input my Goggle email, didn’t work, inputted my At&T pin # on my acct page - didn’t work, inputted my yahoo email ID - didn’t work, tried tabbing the Lock tab in Find My Device to trick out the app and to reset another password - got message, password screen already set (something to that effect), nothing works! I went online to bing findmydevicemoto.com - doesn’t exist. Any suggestions other than a hard reset? Any help appreciated.

Alicia

Alicia -

I have locked it this way but forgot my password how to unlock please help

Shubham - Replica

i forgot my pattern and I don’t have an option to create new (temporary) password from android device manager, only ‘Recovery message’ and ‘phone number’ field option is shown. plz help.

Hafie Faiz - Replica

debashish85469@Hamilton.coom

Debashish das - Replica

My mom phone is samsung galaxy a8 2015(Lolipop).It was a phone that belong to my late father.

Has a fingerprint unlock method that i set for her. I also put my fingerprint(just in case).

Then, one day she call me that the phone wouldn't recognize her fingerprint. She's freak out and start crying, because she can't get to look at my late father photos. In my mind: okay, she's old. Maybe she messed up the unlock method. I said wash your hand than try another finger. Not work.

Than I come to her and tried my fingerprint not work either. Instead then phone asked for backup password.. THAT I NEVER SET!!??? I only set pin and fingerprint as far as I remember!! Googling around forum after forum ADM is the clearest solution because my mom did have the Gmail and password for the device,that also I who made it for my late father. Try all method available, But didn't work either... The same as all of you complain about… now what?? I can't hard reset it and lost all the pictures!! My late father photos!! Please help... Pls

Rony ranan - Replica

Has anyone found a solution to this. My elderly father has just recovered from Meningitis and it has left him with the onset of dementia. His phone is locked and he can’t remember the pin code. So I need to unlock it for him without loosing all his photo’s contacts etc. I know his google email addr and Pword, but from reading the above ADM no longer works to unlock phones.

DSM - Replica

hi all, I’m trying this method but an error occurs “ your phone is already locked you cannot change the password”.

can anybody help me out.

Regards

Haroon_me091@hotmail.com

Haroon Gulzar - Replica

Just fussed for hours with my ole MotoE.  Even downloaded the android application bridge to hack into it.  Didn’t work either- and this is not for the faint of HEART,  https://motorola-global-portal.custhelp.....

Finally gave up to do factory reset- that didn’t work running thru the boot menu on the phone itself.   The only way I found to do a factory reset was to login to google acct and hit the erase option.  powered off the phone and it erased to factory settings.

It would have been better to buy a new cheap phone.  BTW, I use Tracfone service and they were totally useless helping me.

I never had a screen password and swear when I did the google/moto find and lock, that I never got a pin/password option during the lock sequence of screen steps!

Sure sounds like one should never lock their phone!

p llimpy - Replica

WTF ITS 2018!! THIS POST IS FROM 2015!!??? NO SOLUTIONS TO THIS STUPID PIECE OF $@$* ADM?? "Since Google has verified that a screen lock is already set, the password you entered won't be needed." AHHHHHHH!!! “SLAMS GOOGLES FACE ON DESK”

Dabriel Rodriguez - Replica

i dont know the password…i have set it as “1234567890” but it shows me only 4 digit pin…i have also tried 1234…someone please help me get out of this..i dont want to reset it…iam not sure if data is backedup

md aleem - Replica

i think the method is to help those who forgot their password to their phones and cant access the phone.. i could not change my password but i cleared the data and i think google did a hard reset for me and now i can access my phone again but i lost all my datas on my phone, i am just happy i can operate my phone again because i was locked out

edward -

This happen to me too. I finally google a number to call google and they told me to rest the password an wait 24 hours and it should work. Wrong it didn’t. I am too having a hard time understanding why GOOGLE can not help with this problem.

jamaal kinley - Replica

screen password, wont give me prompt to put new password, just to lock!! Please can someone help me urgently….

Bonita Thomas - Replica

turned phone off turned it on, password worked

Trevor Lewis - Replica

im crying here all my data lost. stupid google,stupid device manager.

Gini Nnabuko - Replica

!!!AND DON'T EFFIN' TELL ME I FORGOT THE PASSCODE I SET…. BECAUSE I FRICKEN' WROTE IT DOWN IN ‘BIG BLACK SHARPIE MARKER.’.EXACTLY THE SAME WAY THAT I TYPED IT IN!!

WHICH I SO HAPPENED TO BE DOING AT THE SAME TIME!!

ThereFORE..

!! NO !! FRICKIN MISTAXE!!!!!!!

Liz K - Replica

it worked …google reset my phone and cleared all my datas, although i lost my files on my phone memory but i am happy i can use my phone again..thanks so much

edward - Replica

the phone i’m trying to unlock is a found item, so i cant find it with the device manager. is there another way?

tuwaritura_ct - Replica

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